The community message board support model doesn't work for google. My current peeve is this god-awful bug thread for adding an additional account to an Android

The community message board support model doesn't work for google. My current peeve is this god-awful bug thread for adding an additional account to an Android phone: http://www.google.com/support/forum/p/android/thread?tid=6981e6d970e2f29f&hl=en