According to the regulations that govern my employer's domain, developers cannot have access to production. We have a sysOp representative who knows the softwa

According to the regulations that govern my employer's domain, developers cannot have access to production. We have a sysOp representative who knows the software (but isn't a dev) who does have access to troubleshoot issues. In cases of serious bugs, we will work directly with the system administrator to troubleshoot. The point regarding good relationships between engineering and systems is critical. I have a great relationship with our admin, and therefore, when problems arise, we can quickly work together to sort things out.