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When I deactivated my account it was a huge pain, I had to reply to 2 emails, and in the end it took 5 days to complete. That alone annoyed me enough to never g
by rlabrecque 9y ago
When I deactivated my account it was a huge pain, I had to reply to 2 emails, and in the end it took 5 days to complete. That alone annoyed me enough to never go back.
- linkregister 9y agoThe current deletion process is smooth and can be completed in-app.
- adjkant 9y agoFrom the experience of two of my friends in the past month, they had that in-app system "error" and had to do the same emails and 5-day level delay.
- euyyn 9y agoWhy bother? I just deleted the app and forgot about it. Is there something I should know?
- kelnos 9y agoIIRC you can't remove all payment methods from the app, so just deleting the app will leave your credit card information in their hands. Also all your previous ride data will still be on their servers. Both of these things could be lost in a data breach, and presumably account deletion deletes this data.
- nikcub 9y agoDeleting your account at Uber doesn't delete ride info[0] In a lot of cases companies still leave behind an email stub to prevent users signing up over and over again for signup deals The only way to ensure your data is safe is to never hand it over in the first place - signup with a fake name, prepaid card, etc. [0] https://help.uber.com/h/24010fe7-7a67-4ee5-9938-c734000b144a https://help.uber.com/h/24010fe7-7a67-4ee5-9938-c734000b144a
- linkregister 9y agoI didn't see any mention of ride info in that link, maybe the text has changed since you posted it. It is frustrating that the page doesn't enumerate what information is deleted and what's retained.
- londons_explore 9y agoIn the EU, data protection rules mean they must delete all user data on request. That means every day I'm a new customer and get $20 off my first ride of $22. One day, they'll wise up and stop making such silly deals.
- alsetmusic 9y ago> In the EU, data protection rules mean they must delete all user data on request. That means every day I'm a new customer and get $20 off my first ride of $22. One day, they'll wise up and stop making such silly deals. The behavior described here is extremely selfish and amoral. It amounts to gaming the system. Additionally, the cost of exploiting a loophole such as this will be passed on to other customers before the company stops offering a losing deal. Those customers will not be reimbursed when the offer is rescinded. The antisocial behavior of the company would not excuse the antisocial behavior of a user acting in this way.
- LethargicStud 9y agoI _really_ hope they let braintree handle that and don't touch PANs. If they do store PANs, presumably they'd be audited and hopefully would store them more securely. But hey, I guess you never know and less exposure is always better.
- linkregister 9y agoYou may or may not want to remove your information, especially if you change phones. Someone getting your phone number could charge rides to your account if you don't unlink your credit card information. It's also good hygiene to delete accounts. I don't typically do it, but when a company offers an easy delete button, I won't refuse.
- paul7986 9y agoWasn't like that when Uber let my account get hacked and 1k was stolen from me. When that happened I went searching for answers and found UBer blaming it's users for their lack of security. Further I immediately wanted to cancel my account .. chop off it's head/the source but had to wait days for Uber to delete my account. They are worst then Comcast and sorry need burn through all their VC money til they are ashes! Loathe Uber so much!