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Yep, people just hear what they want to hear. As an aside, I think a more telling example of "customer focus" would be how a business handles things after they
by charlesism 9y ago
Yep, people just hear what they want to hear.
As an aside, I think a more telling example of "customer focus" would be how a business handles things after they "find out it violates the laws of physics" etc. I get the feeling a lot of the "hustle" crowd would deal with that by bending the truth. Customer focus would be: keeping the clients informed early as possible, and some sort of gesture to make things up to them. Basically, "do unto others"
- candiodari 9y agoTo be fair, customers are as guilty of that as those business types are. There's plenty of customers who'll hear what they want to hear ... no matter what the supplier's engineers say (if they're even consulted at all).