Thanks for the feedback! We are currently working with a UX expert to help us re-design the look & feel and the functionality of the website, and the issues yo

Thanks for the feedback! We are currently working with a UX expert to help us re-design the look & feel and the functionality of the website, and the issues you bring up have been brought to our attention and will be addressed in the next iteration of the website. (We currently do have a "How this Works" section on the front page that says "Record Sound, Get SoundKey, Use Anywhere" with an explanation of what that means, but I guess it's not clear enough because lots of people complain about it. Hopefully the updated website will make things much more clear in much less time)