(disclaimer: I also work at Uber) I think the paradox comes from seeing a company as a collective. Really Uber is a group of 15,000 individuals. The company c

(disclaimer: I also work at Uber) I think the paradox comes from seeing a company as a collective. Really Uber is a group of 15,000 individuals. The company can only be successful if those individuals work together. But if one or two people do something bad, then people see it as Uber doing something bad. As an engineer at Uber, I can only do so much to help make Uber better. But if I make one mistake I can bring down the app. It would be my mistake, but people would see it as Uber's fault. There are processes and checks a company can put in place to prevent disasters (code reviews, tests, etc). But no matter what, individuals can and will make mistakes. I don't think it's fair for people to blame an entire company/culture for every mistake its individual employees make. I think this is true of all companies (and societies/cultures). If one person does something wrong, it's that person's fault, not necessarily the fault of the entire company/culture.