3 ms·
As an ex-freelancer, you're trying to do too much & don't have the credibility I'd want to turn over my business to your system. I have my own systems in place
by garethsprice 9y ago
As an ex-freelancer, you're trying to do too much & don't have the credibility I'd want to turn over my business to your system. I have my own systems in place - my own website, my own contracts, etc. so why would I want to use yours? Will they be relevant to my market?
It's like looking at a cable TV lineup where I might want 1 channel but have to subscribe to a bunch of others. $29 was a lot of money to me for a SaaS as a freelancer, where some months were lean and I tried to keep expenses as low as possible.
The "Personal assistant" that will answer chat queries seems like something that would be worth $29 on it's own. Is the PA a human or a bot? I'd definitely be interested in a 24/7 message taking service that could answer simple questions about my service set (and escalate more complex inquiries) for $29/mo. It sucked to have to answer my phone or get an email from a potential client when I was on-site with another client. Generic office answering services were expensive and didn't work well with freelancer setups.
I'd at least look at segmenting your pricing model - have a "Rolls Royce" option (human PA, custom responses, etc) to make $29/mo seem like the cheap option, and a starter plan I can start with, remove the risk of signing up (30 day free trial?), allow me to choose which features I want to sign up for.
Also for the first 100 or so users, you won't find them through random web signups - you'll find them in person, where you can talk to them and figure out what they really want. You don't have a product that solves a market problem right now, you have a hypothesis.
- cod3boy 9y agoThe personal assistant is a real live human :) and exactly does like what you mentioned, answer simple ones and escalate complex inquiries. Will consider the pricing plans, ideally, we are trying to reduce the friction in beginning and have the least number of plans. Thanks for the rest of the feedback, will definitely go through them :)
- garethsprice 9y ago$29/mo for a real virtual assistant who can do that is an absolute steal and if I were still freelancing I'd sign right up. That is what I am excited about. The rest is cruft. Make this your USP and you are onto a winner.