> Calling back swearing and pressing all the buttons ( so it had been my third or fourth time trying to get through that day... not so proud of it) yielded a di

> Calling back swearing and pressing all the buttons ( so it had been my third or fourth time trying to get through that day... not so proud of it) yielded a different operator after almost 30 seconds. Judging by the way he handled my call (I didn't continue swearing, the people answering the phone are not at fault for shitty staffing decisions), I can only assume he was specially trained. I absolutely, utterly cannot stand systems where they require you to speak your answers into the menu instead of pushing buttons on your phone. I'll try and get out of it by hammering 0 a few dozen times, but if it won't let me do that, I'll just start shouting curse words into the phone until it transfers me to a live person. It usually works.