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I study how large groups of people work together towards goals for a living. Whenever there is a large org not meeting its goals or performing much worse than a
by DanielBMarkham 9y ago
I study how large groups of people work together towards goals for a living. Whenever there is a large org not meeting its goals or performing much worse than another large org in similar circumstances, I look at feedback loops.
What are the feedback loops involved? Are there consequences for poor performance? Are they the same? How often is feedback measured? Do the reward/punishment systems reflect the goals of the people paying for the org to operate?
I'm not going to go down the rabbit hole here. Instead I leave it to the reader. It's not rocket science to figure out. I've worked in and around government bodies of all sizes (including some that I considered very well run) and the bad ones are all bad for most of the same few reasons.