Thank you all for your answers. Few things to add: we are very technical co-founders, dealing with 'people' is something we are still learning. Also, the trou

Thank you all for your answers. Few things to add: we are very technical co-founders, dealing with 'people' is something we are still learning. Also, the trouble is with customer support, not dev team. But I see what you all saying, and I do agree, this is not a great solution. It is new to me, to try to monitor employees, I had never had any issues of this kind. On top of that the problem is really with one or two employees, so making the entire team suffer is silly. We will talk to those employees and probably just monitor the productivity with weekly goals etc.