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What's the beef with Typeform? It is a slick service, award winning, very well thought out and designed. With Zapier it integrates to over 500+ apps downstrea

by vfulco 9y ago

What's the beef with Typeform? It is a slick service, award winning, very well thought out and designed. With Zapier it integrates to over 500+ apps downstream including Invoice Ninja (another amazing service integrated with 40 payment vendors). A happy customer for one year. Would appreciate your take on it.

detaro 9y ago
As a user, if I see typeform I expect a long questionnaire (e.g. from someone explicitly asking me to give them some time to help them research something) or it to be an e-mail list signup. Neither are things I want when trying to sign up to a service - it looks like you are just fishing to collect user data and don't actually have anything yet. I have no idea if they are prepared to actually handle financial data properly (unlike I'd be with a conventional payment gateway I've heard of). The entire presentation with "pages", asking question after question (I think OP updated the signup already, now it asks 3 questions and doesn't manage to fit the 3 form fields on a Full-HD screen!), progress bar looks like "this is complicated". The keyboard hints it gives me don't actually work. It's a massive contrast to the relatively polished (if content-less, which again makes one question if there is an actual product) landing page, which makes it look even more like you prioritize looks over quality. These guys supposedly help me sign up customers, is their solution to that going to be "set up a typeform"?! It might be slick (I'd argue that, but my tastes don't necessarily align with people creating such labels) and award-winning, but primarily it sends the wrong message.
- cod3boy 9y ago
  We actually had many more questions, we were asking all the questions that required to make their personal website like this https://bighead.sievehq.com/ https://bighead.sievehq.com/, then scrapped all the questions when users started dropping off.
herbst 9y ago
Sounds like frankensteining third party tools together.
- cod3boy 9y ago
  Just on the home page and onboarding, I realize it was a mistake :) Here is the actual product in the show. Can you please take a look? https://www.youtube.com/watch?v=l7wAeenBe-c https://www.youtube.com/watch?v=l7wAeenBe-c
ploggingdev 9y ago
1) It should not be used to collect credit card details. 2) If you claim to cater to professionals, you should not be using typeform for the signup process. 3) I am clearly not in the target audience, but I'll share my concerns : I would never use a service that hacks together a bunch of third party tools. It's great from the founders point of view (MVP, fail fast, early validation, hustle and whatever else), but it does not inspire confidence. Why? Security and privacy. God knows what poorly configured database, webserver or access control mechanism will leak user data since the product was built with the aim of getting something out of the door without much thought given to security and privacy.
- cod3boy 9y ago
  Got this feedback about the onboarding process. Working on this :) While we are hacking together a bunch of tools to onboard and a home page, we really had worked on the product. Here is a quick video if you are intrigued https://www.youtube.com/watch?v=l7wAeenBe-c https://www.youtube.com/watch?v=l7wAeenBe-c
- nnd 9y ago
  What's wrong with collecting credit card details with Typeform?
  - riteshpatel 9y ago
    Not being PCI compliant, for one.
arjunvpaul 9y ago
Agree on all points there - slick service, award winning, very well thought out and designed. They even tout Typeform on their website for payment purposes. But to me personally (and my thesis is, to most folks), it does not "appear" secure. The beef is not technical, its just appearances. Using Typeform to get Credit Card information is like casting Kevin Spacey in Denzel's place in John Q. Both great actors. Spacey might even integrate with over 500+ apps soon. But who would you trust with your kid? The way typeform has been employed here does not give the impression of security. In fact, the current impression is that your credit card numbers are been given the same level of security as your 10 was given when you answered "How would you rate our Pizza on a scale of 1 to 10?" at your local Italian joints website. And that little sign "Secured by Stripe" is like displaying a footnote, in each scene of the Spacey version of John Q, saying "Trust this guy".
chrismorgan 9y ago
I haven’t got the faintest idea why people like Typeform. I loathe its design for forms. (I am using the word loathe seriously.) Please just show me regular fields, don’t try to get smart about it. Things that try to be clever almost always make a mess of it. Typeform is right up there with scrolljacking. (I have never seen a perfect scrolljacking implementation, though I have come across one or two that were oh so all-but and been duly impressed.)
arkh 9y ago
> It is a slick service, award winning, very well thought out and designed. You sound like a seller of the product, not a customer. "Award winning". Most awards are bullshit so when people use it as a plus it just indicates they have nothing more than bullshit to sell.

by vfulco 9y ago

detaro 9y ago

As a user, if I see typeform I expect a long questionnaire (e.g. from someone explicitly asking me to give them some time to help them research something) or it to be an e-mail list signup. Neither are things I want when trying to sign up to a service - it looks like you are just fishing to collect user data and don't actually have anything yet. I have no idea if they are prepared to actually handle financial data properly (unlike I'd be with a conventional payment gateway I've heard of). The entire presentation with "pages", asking question after question (I think OP updated the signup already, now it asks 3 questions and doesn't manage to fit the 3 form fields on a Full-HD screen!), progress bar looks like "this is complicated". The keyboard hints it gives me don't actually work. It's a massive contrast to the relatively polished (if content-less, which again makes one question if there is an actual product) landing page, which makes it look even more like you prioritize looks over quality. These guys supposedly help me sign up customers, is their solution to that going to be "set up a typeform"?! It might be slick (I'd argue that, but my tastes don't necessarily align with people creating such labels) and award-winning, but primarily it sends the wrong message.

cod3boy 9y ago
We actually had many more questions, we were asking all the questions that required to make their personal website like this https://bighead.sievehq.com/ https://bighead.sievehq.com/, then scrapped all the questions when users started dropping off.

herbst 9y ago

Sounds like frankensteining third party tools together.

cod3boy 9y ago
Just on the home page and onboarding, I realize it was a mistake :) Here is the actual product in the show. Can you please take a look? https://www.youtube.com/watch?v=l7wAeenBe-c https://www.youtube.com/watch?v=l7wAeenBe-c

ploggingdev 9y ago

1) It should not be used to collect credit card details. 2) If you claim to cater to professionals, you should not be using typeform for the signup process. 3) I am clearly not in the target audience, but I'll share my concerns : I would never use a service that hacks together a bunch of third party tools. It's great from the founders point of view (MVP, fail fast, early validation, hustle and whatever else), but it does not inspire confidence. Why? Security and privacy. God knows what poorly configured database, webserver or access control mechanism will leak user data since the product was built with the aim of getting something out of the door without much thought given to security and privacy.

cod3boy 9y ago
Got this feedback about the onboarding process. Working on this :) While we are hacking together a bunch of tools to onboard and a home page, we really had worked on the product. Here is a quick video if you are intrigued https://www.youtube.com/watch?v=l7wAeenBe-c https://www.youtube.com/watch?v=l7wAeenBe-c
nnd 9y ago
What's wrong with collecting credit card details with Typeform?
- riteshpatel 9y ago
  Not being PCI compliant, for one.

arjunvpaul 9y ago

Agree on all points there - slick service, award winning, very well thought out and designed. They even tout Typeform on their website for payment purposes. But to me personally (and my thesis is, to most folks), it does not "appear" secure. The beef is not technical, its just appearances. Using Typeform to get Credit Card information is like casting Kevin Spacey in Denzel's place in John Q. Both great actors. Spacey might even integrate with over 500+ apps soon. But who would you trust with your kid? The way typeform has been employed here does not give the impression of security. In fact, the current impression is that your credit card numbers are been given the same level of security as your 10 was given when you answered "How would you rate our Pizza on a scale of 1 to 10?" at your local Italian joints website. And that little sign "Secured by Stripe" is like displaying a footnote, in each scene of the Spacey version of John Q, saying "Trust this guy".

chrismorgan 9y ago

I haven’t got the faintest idea why people like Typeform. I loathe its design for forms. (I am using the word loathe seriously.) Please just show me regular fields, don’t try to get smart about it. Things that try to be clever almost always make a mess of it. Typeform is right up there with scrolljacking. (I have never seen a perfect scrolljacking implementation, though I have come across one or two that were oh so all-but and been duly impressed.)

arkh 9y ago

> It is a slick service, award winning, very well thought out and designed. You sound like a seller of the product, not a customer. "Award winning". Most awards are bullshit so when people use it as a plus it just indicates they have nothing more than bullshit to sell.