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My pain point isn't checkout, it's wandering around a store and dodging large carts in narrow aisles. Maybe they'll tackle that next. I really wish Amazon woul
by brownbat 9y ago
My pain point isn't checkout, it's wandering around a store and dodging large carts in narrow aisles. Maybe they'll tackle that next.
I really wish Amazon would let me put dry and frozen goods in an app, then have kiva robots fetch those while I just browse produce. Like, you could leave the produce section normal, people freak about produce, but make the rest of the store a robot filled warehouse that customers don't even enter.
- harryh 9y agoPeople spend more money when they spend time wandering around the rest of the store.
- brownbat 9y agoYeah, planet money had a good episode debating whether that's why they put milk way in the back of the store. But people also spend more money when it's easy to do so, and when they aren't frustrated by the process. How many trips to the store aren't even happening because it's an ordeal? Malls are playing the strategy of keeping people in store, while the internet is lowering barriers to the experience. Malls are dying and the internet is winning. There are a lot of reasons, but 'make it easier for customers to give you money' is probably not an awful business model.