Their ToS stated that only a single person could ever be allowed to touch StartCom accounts, and if that person ever went on vacation, or quit, we'd have to re-

Their ToS stated that only a single person could ever be allowed to touch StartCom accounts, and if that person ever went on vacation, or quit, we'd have to re-register, re-authenticate, and have support move over all certificates one by one, because StartCom was unable to handle the idea that a company might have an IT staff with a size >1. So we said "fuck that" and shared the account. When we were caught, they would have had the right to terminate our account and revoke all our certs. Instead, they offered to look the other side as long as we paid the authentication fee again.