Yes, those are real words written by a real person, stored on a real server and delivered to you by a real Internet. A better question might be: "Is this reall

Yes, those are real words written by a real person, stored on a real server and delivered to you by a real Internet. A better question might be: "Is this really a copy of a letter written by a particular person to another particular person describing a particular incident?" to which the answer is "No." An even better question might be: "Do the problems outlined in this document really occur?" to which the answer is "Yes, frequently."