Go back to right after all of this started and read some of their "public communications" (statements aimed at their customers, etc.). IMO, they tried to make

Go back to right after all of this started and read some of their "public communications" (statements aimed at their customers, etc.). IMO, they tried to make it sound like they were the victim and the browser vendors (especially Mozilla) were "picking on them". They were trying to shirk responsibility and minimize/downplay their own actions and "fuck ups" that got them in the position they found themselves in. As an outsider reading along on m.d.s.p. as events unfolded, I got the impression that they thought they were going to quickly and easily "fix" everything just by saying "oops, sorry" and making a few changes. As they discovered, it doesn't work like that. Let this be a lesson to the other CAs.