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I was going to write the exact same response. One day I'm going to write a blog post because the overwhelming response has been very hostile. Even when compan
by no1youknowz 9y ago
I was going to write the exact same response. One day I'm going to write a blog post because the overwhelming response has been very hostile. Even when companies advertise that they do it.
Here's my experience so far:
Adyen.
Overwhelmingly hostile to startups. All telephone numbers get routed to support. So if you call sales, someone in support answers. The individual who answers the phone also has very basic knowledge of their product line.
Each office that I contacted (US, Europe/London and Europe/Amsterdam. All gave differing reasons why I was not suited. Where it last ended, because I wasn't doing $1m a month. I was not a suitable candidate for their services. Even though someone in the London office did mention I could email my business plan in, although there was no chain of custody and who knows who would be looking at it or when they would come back to me. I think they were really saying that to make me feel better.
So really. How can I get to $1m/month, if I cannot start?
Braintree.
Had good response with braintree, was about to pull the trigger. But then their marketplace solution has been superseded by paypal's new offering of marketplaces.
Paypal.
Called their business team and been forwarded to partnerships. Can't get a hold of their partnership team as they don't have an email or telephone number. 14 days has passed by and all I'm looking for is a simple yes or no. I have filled in their contact form (3 weeks ago) here: https://www.paypal.com/us/webapps/mpp/partner-program/contact-us?ref=marketplace https://www.paypal.com/us/webapps/mpp/partner-program/contac... But never hear anything back.
Stripe.
Even though this was my initial provider to go with. It's currently a non-starter and I am leery to approach them. With no actual phone number to contact them on and previous email exchanges being less than steller and not having someone who actually could understand the business model. Note: Shopify is doing the same for heavens sake (yes I am frustrated lol).
Additionally, I am not in the US, so there is also the extra hurdle of having to go through stripe atlas. But again, not really wanting to forward my business plan into the void.
If Stripe had a phone number that I can call, I would investigate that possibility. Can't really understand when I can call lots of other finance companies. I can't get hold of Stripe directly.
Worldpay.
Didn't understand my business model. Even though they promote themselves as being able to deliver complex solutions. It was determined that they could not support my marketplace.
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Finally, if anyone is reading this and is from an acquirer in the US or perhaps from the companies mentioned above. Or perhaps a partner of stripe-atlas so I don't have to wait two weeks/direct contact. Please let me know. My forecast is that there will be a tipping point in the first year where I will be doing $5m a month.
The sad part here. The development of the platform/marketplace. This was the easy part. The difficult part, is finding someone high-up enough the ladder to see that they will be on-boarding a company who their closest competitor is now doing $100m a year. Where that competitor is tiny in the overall competitive space.
- edwinwee 9y agoEdwin from Stripe here. We're working on phone support, and it'll be rolled out very soon. I'd like to dig into the previous emails you mentioned. Could you email me at edwin@stripe.com?
- no1youknowz 9y agoHi Edwin, Phone support is great. Phone SALES, that would be even better. Honestly, don't worry about the previous emails. They were in the latter part of 2016 and times have moved on. There is connect and Atlas that have answered part of the conversion back then. After contacting 25 companies in the finance space both in the US and UK. I find better luck with discussing my business with someone not in support. With someone who can actually make a decision or has a direct route to a decision maker. I hope you can understand where I am coming from.
- NicoJuicy 9y agoCryptocurrency?
- zanny 9y agoThis sounds like the solution, albeit it doesn't necessarily need to be crypto. I'm not sure the rules around it, but letting users "buy" your platform money to then "spend" either at once or recurring on creators who then cash it out makes it so there are only two outside visible exchanges (money coming in to you, and money going out to creators). The whole area is a minefield of not just corporate support but also regulation, especially internationally.
- no1youknowz 9y agoBelieve it or not. I have looked at this and it's now on my roadmap. As with the business that I am launching, there are additional services to come online. I'll either start my own ICO or using another coin is part of that. Whichever is the path of least resistance! I have seen that no limit coin can be purchased by Visa and there are stores in the US that take that for physical products. So as Mike Tyson says: "Everybody has a plan until they get punched in the mouth." Believe me, I've been punched quite often on this journey of mine. I'll happily investigate every path available.