I'd heard and seen screenshots on Reddit showing the button being present prior to all this happening, and then disappearing. Is that not the case? EA's statem

I'd heard and seen screenshots on Reddit showing the button being present prior to all this happening, and then disappearing. Is that not the case? EA's statement is not clear, it just says "the refund button only appears once the game is out" but doesn't clarify how long that has been the case. Knowing EA, that probably means "As of two hours ago, the refund button only appears once the game is out."