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There are surely some people using the free services. Presumably with time, the user satisfaction with these programs will increase as bugs get ironed out and

There are surely some people using the free services. Presumably with time, the user satisfaction with these programs will increase as bugs get ironed out and word of mouth helps spread them. You seem to believe that just because you will not use the states tax software that no one will, which seems to be a error in generalization. From a profit maximization perspective, I completely understand how Intuit's rent seeking behavior is justified. On the other hand, it almost certainly socially suboptimal.

Aaronontheweb 16y ago
From my comment "I suspect that there are going to be A LOT of long-time TurboTax users like me who feel the same way." From yours "You seem to believe that just because you will not use the states tax software that NO ONE will, which seems to be a error in generalization." Seems to me like you made an error in reading comprehension.