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This is somewhat of a silly move for Intuit - the free programs that California aren't something that I, as a California resident, am going to trust, namely bec
by Aaronontheweb 16y ago
This is somewhat of a silly move for Intuit - the free programs that California aren't something that I, as a California resident, am going to trust, namely because I don't feel that I can get support for it like how I can from Intuit and that I don't think I can hold the state accountable like how I can Intuit in case of a screw-up.
I suspect that there are going to be a lot of long-time TurboTax users like me who feel the same way.
- robrenaud 16y agoThere are surely some people using the free services. Presumably with time, the user satisfaction with these programs will increase as bugs get ironed out and word of mouth helps spread them. You seem to believe that just because you will not use the states tax software that no one will, which seems to be a error in generalization. From a profit maximization perspective, I completely understand how Intuit's rent seeking behavior is justified. On the other hand, it almost certainly socially suboptimal.
- Aaronontheweb 16y agoFrom my comment "I suspect that there are going to be A LOT of long-time TurboTax users like me who feel the same way." From yours "You seem to believe that just because you will not use the states tax software that NO ONE will, which seems to be a error in generalization." Seems to me like you made an error in reading comprehension.