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Yes, of course some people will hate it so much that they'll boycott the service, whether it's games with DLC or airlines. But my point is that a much larger s
by avar 9y ago
Yes, of course some people will hate it so much that they'll boycott the service, whether it's games with DLC or airlines.
But my point is that a much larger segment of the population just likes to complain, and if you listen to what they're saying you'll get an inaccurate picture of reality.
For example, people who complain about the state of seats on airplanes while choosing not to book "economy plus" or "economy comfort" or whatever it's called, which often isn't more expensive than the equivalent of one sit-down meal and a beer at a cheap restaurant.
But those people won't say "listen, all other things being equal I'd prefer a bit more room, but honestly I'd rather save $40 to put up with a bit of discomfort to eat at a better restaurant once I land".
Even though that's the description that best matches reality given the data at hand. Instead they'll go on some tirade about how really they fly so much less than they used to, meanwhile air travel is increasing all over the world and we'd have to assume market researchers for all these airlines are idiots because there's some huge market segment for the taking if they'd only increase leg room a bit.
Which they'll try, but they'll quickly find out that while people complain they're really not prepared to pay an extra $40 for it. So here we are.