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And they reserve the right to give that seat to another customer at boarding time, so despite having paid extra, you end up with a seat you literally can't sit
by regularfry 9y ago
And they reserve the right to give that seat to another customer at boarding time, so despite having paid extra, you end up with a seat you literally can't sit in for the flight, leaving the flight crew with a problem the ground crew have created. On top of that, the only refund you can get when they do this is the 10% surcharge for the upgrade, not the price of the seat you now can't use.
- briandear 9y agoI fly 75,000 per year on United and never once was my economy plus seat surrendered at the boarding gate involuntarily. Getting gate-bumped is extremely rare based on passenger miles flown.
- regularfry 9y agoAnd yet it's happened to me twice, and I specifically avoid long-haul flights because of my height. This probably depends on the airline.