Just because there's no need doesn't mean it doesn't happen. Yes, this is a solved problem, but companies don't like using those solutions. They'd rather you pu

Just because there's no need doesn't mean it doesn't happen. Yes, this is a solved problem, but companies don't like using those solutions. They'd rather you punch in your id number into a phone tree, only to be asked for that same id again as soon as a human starts talking. You are correct that there is no excuse, but companies still do it all the time.