Enterprise at LAX has kiosks but every time I try to use one I end up having to go to the counter anyway. Possibly due to using a business travel agent but I'm

Enterprise at LAX has kiosks but every time I try to use one I end up having to go to the counter anyway. Possibly due to using a business travel agent but I'm not sure. I think Hertz has a VIP feature for frequent renters where they can just walk right to the car.