By far the worst phone call experience I've ever had was with Washington Health Plan Finder. You can still experience it for yourself by making a call now. It's

By far the worst phone call experience I've ever had was with Washington Health Plan Finder. You can still experience it for yourself by making a call now. It's a never-ending loop of holding followed by mind-numbing options and random hangups. If you get lucky to speak with a real person, the level of incompetence will drive you to the brink of insanity. I swear, they just let random people walk in from the street to take calls because those people have zero idea what they are talking about. My experience ended in me cancelling all of our insurance policies with Kaiser because I was stuck in a beaurocratic nightmare that had me transferring from one institution to the other in a never-ending loop. Somehow NOBODY was able to help me. I was so fed up with this situation that I moved countries half way around the world.