I like communicating with companies via live chat. You can do it discreetly without bothering people around you (e.g. in an office) and usually your situation c

I like communicating with companies via live chat. You can do it discreetly without bothering people around you (e.g. in an office) and usually your situation can be expressed better in text, and you have a transcription at the end to keep to. For example a few weeks ago I was having problems with my phone, so I contacted OnePlus via their chat, and the lady on the other end arranged the RMA process quickly. Much quicker than having to enunciate my email address, home address etc over the phone, plus I had a transcription that I could refer to afterwards in follow up emails.