I can understand this for some things; for others, the phone is an interface to an email. Can you give an example? "We'll send a service technician to you as s

I can understand this for some things; for others, the phone is an interface to an email. Can you give an example? "We'll send a service technician to you as soon as we can!" -> Effectively an email/form that I myself could have sent "I updated your account with this new information." -> Effectively an email/form that I myself could have sent "What does the error message say?" -> Better conveyed through email/chat If you feel like your requests are being ignored over non-phone mediums, then that sounds like a failure of the organization and not email/text/chat as a medium, at least that's how I see it.