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Maybe this is an individual thing but I'd rather talk on the phone for any important conversation. For example, if I need to contact my bank for something, I'm
by dingo_bat 9y ago
Maybe this is an individual thing but I'd rather talk on the phone for any important conversation. For example, if I need to contact my bank for something, I'm always going to choose a phone call over chat. A phone call with a follow-up email if needed.
- wildrhythms 9y agoWhat makes the audio medium more 'important' to you? If 1:1 is important, what if you were provided the direct email address of a representative at the company? What are you able to convey over the phone that you can't directly via some other method?
- dingo_bat 9y agoI think the instant feedback is the most important thing for me. If I want to convey something that is a bit important for me, I need to get it done and move on to something else. I can tick off that item in my mental checklist immediately. With an email or chat, there is a delay. And there is no guarantee of feedback. I need to switch to another task knowing that this one isn't done yet.
- wildrhythms 9y agoI can understand this for some things; for others, the phone is an interface to an email. Can you give an example? "We'll send a service technician to you as soon as we can!" -> Effectively an email/form that I myself could have sent "I updated your account with this new information." -> Effectively an email/form that I myself could have sent "What does the error message say?" -> Better conveyed through email/chat If you feel like your requests are being ignored over non-phone mediums, then that sounds like a failure of the organization and not email/text/chat as a medium, at least that's how I see it.