Lots of companies have live chat already, often there are certain things they won’t let you do on live chat because of the perception that it is less secure. B

Lots of companies have live chat already, often there are certain things they won’t let you do on live chat because of the perception that it is less secure. Big companies seem even less like likely to have an email address where you can get service. The companies can keep their phone line. It’s just better for customers and likely cheaper for them to provide other options.