I can’t speak for the author, but people going incredible length to avoid phone calls is a real thing. What surprises me is the author not having the online cr

I can’t speak for the author, but people going incredible length to avoid phone calls is a real thing. What surprises me is the author not having the online credentials handy. I also hate phone calls with a passion, and the first thing I look for in a bank is the online interface and how good their app is maintained. I had to give up on well regarded local banks because of how they focus on “human touch” and had sub-par online tools. Same with doctors, it took a lot of time to find a range of doctors that had online reservation systems but that’s definitely doable in europe at least. I survived the years where phoning people was the only way, but even then I tried to have alternatives (actually going to the company’s office was usually a lot better for instance). Basically I think telephone was a mistake, and wish it a painful and quick death so we forget about it yesterday.