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It's less about having one person's attention, and more about making the BATNA for solving your problem "customer ties up a CS agent for phone support at $10/hr
by ThrustVectoring 9y ago
It's less about having one person's attention, and more about making the BATNA for solving your problem "customer ties up a CS agent for phone support at $10/hr until the problem gets solved".
- bdhess 9y ago$10/hr sounds high even for on-shore telephone support.