3 ms·
I have no trouble getting to a human in a reasonable time (under 10 minutes) as a regular customer for services like cable/Internet, mobile, building maintenanc
by blfr 9y ago
I have no trouble getting to a human in a reasonable time (under 10 minutes) as a regular customer for services like cable/Internet, mobile, building maintenance. And for business services I usually have a real person's card and a direct phone number to them.
- msangi 9y agoI would find "under 10 minutes" to be a quite annoying amount of time, especially if I'm paying for them the premium rate that some customer services have.
- simonbarker87 9y agoI easily waste 10 minutes per online support chat waiting for the agent to deal with the 4 other cases they are on, fixing my typos because typing is worse than speaking and dealing with the context switching that comes from doing other stuff whilst waiting for them to respond. Much better to start the call, get through the menu and then put my phone on the desk either on speaker or with a hands free set and doing something else whilst waiting for them, once I get the person on the phone I can then focus on the call and not other things.
- majewsky 9y agoAt least in Germany, shouting "I WANT TO SPEAK TO A HUMAN" in an angry tone to the automated menu works all the time. I never wait for a real person more than one minute.