That's what they said about the phone, until millions got one, and then gradually, voice support deteriorated. Imagine another few thousand people takling about

That's what they said about the phone, until millions got one, and then gradually, voice support deteriorated. Imagine another few thousand people takling about the Comcast problem on Twitter. Will Comcast execs be able to follow Twitter to address individual problems as closely as they do now. I have my doubts.