PR at work. I'd like to think that Comcast follows blogs and twitters, looking for unhappy customers. However, I'm willing to bet that a PR person picked up A

PR at work. I'd like to think that Comcast follows blogs and twitters, looking for unhappy customers. However, I'm willing to bet that a PR person picked up Arrington's tweet and said 'fix this or face negative branding'. If you aren't an influential blogger, don't expect companies to fix your problems with any haste.