The big difference between tech support and programming is that programming usually comes with a manual, while with tech support, you have to learn the True Nam

The big difference between tech support and programming is that programming usually comes with a manual, while with tech support, you have to learn the True Names of the actions you want performed from some wise master who heard them from some other wise master, who... and so on. Actually this is true of most bureaucracies: banks, governments, large companies, academia, etc.