My girlfriend's new Macbook air had the up arrow key literally pop out when the laptop was just sitting idle. I wouldn't have believed it if I hadn't seen it wi

My girlfriend's new Macbook air had the up arrow key literally pop out when the laptop was just sitting idle. I wouldn't have believed it if I hadn't seen it with my own eyes. Take it to the Apple store, and again spend time having to listen to how it's human misuse that caused it. After a lot of dramatics, and having to explain that the system was barely 2 months old and not even used for heavy stuff like gaming or number crunching, before they finally replaced it under warranty with no charge! That single incident removed years of faith my girlfriend had with Apple (she's been using Apple systems continuously since 2012 or so)