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Yes, Apple customer service is worlds beyond Lenovo, I had to return a defective laptop and it took months and painful calls. But still, the hardware is just mo
by lz400 9y ago
Yes, Apple customer service is worlds beyond Lenovo, I had to return a defective laptop and it took months and painful calls. But still, the hardware is just more competitive in Lenovo. And YMMV but I can't deal with the new MBPs' keyboard, touch bar and lack of ports. It's just a show stopper for me.
- lostmsu 9y agoI've got Acer fix mine in 2 weeks including delivery. How can Lenovo be that bad.
- lz400 9y agoIt was a bit of a mess. Took 4 weeks from ordering to delivery, arrived defective. Called them, they said we'll pick it up, repair it and return in 1 week, I said ok. After 3 weeks I called them, they say they are waiting for a spare part, will take ~2 months. I say I want a new one, they tell me ok but that they need to send me the broken one and then I need to restart everything, so ~5 weeks more. Definitely the worst thing about Lenovo is CS.