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This is not fully true. Amazon used DHL with me once - they didn't deliver because of a code/gate thing I used to live at. I called Amazon and they got the DHL
by coding123 9y ago
This is not fully true. Amazon used DHL with me once - they didn't deliver because of a code/gate thing I used to live at. I called Amazon and they got the DHL DRIVER on the phone - me, Amazon customer support, DHL Driver on a single phone call. Amazon CS fucking rocks sometimes. So yes, there are companies that can go the extra mile and seriously dial up the heat on the delivery company.
I think the best CS will call and deal with shipping issues. Crappy companies will have none of that.
- kerbalspacepro 9y agoAmazon and Apple are the two biggest companies I can think of that does awesome CS, and that's because they do it in-house and they rely on consumer lock-in. If an Apple fanboy or an Amazon Prime member have a super-bad experience, they will leave and get locked in somewhere else.