Honestly, a lot of the CS/delivery issues are somewhat dependent upon the consumer market that the company targets. Some communities are very word-of-mouth and

Honestly, a lot of the CS/delivery issues are somewhat dependent upon the consumer market that the company targets. Some communities are very word-of-mouth and reputation based. One of the ones I'm involved in is the firearm community, which is very much that way. Places that have bad CS or delivery issues get lambasted and are very affected by said issues, and those that go out of their way to help and assist their customers are hoisted far above.