>I actually think that's part of why they have such a big problem with counterfeits. If someone complains about a counterfeit some low paid employee who doesn't

>I actually think that's part of why they have such a big problem with counterfeits. If someone complains about a counterfeit some low paid employee who doesn't really understand the problem just presses "refund order," the customer stops complaining, and the systemic issues remain. https://www.mckinsey.com/business-functions/operations/our-insights/when-toyota-met-e-commerce-lean-at-amazon https://www.mckinsey.com/business-functions/operations/our-i... GO through the subsection >Pulling the andon cord