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This is my understanding, too. Obviously I'd have preferred to keep it if they'd let me, but if they hadn't freaked me out with talk of legal action and been h
by headmelted 9y ago
This is my understanding, too.
Obviously I'd have preferred to keep it if they'd let me, but if they hadn't freaked me out with talk of legal action and been happy to say something to the effect of get it back to us within (e.g.) 30 days, I could've organised to post it at a weekend I wasn't working.
I couldn't include everything in the whole exchange in the article, but they did suggest collecting it from a place of work - but I don't have one, just my client's site, which isn't an option for that, which was explained.
In any case the courier has now collected the Switch, so at least I should be able to put it behind me.
- cultvoid 9y agoHave you kept a record of the courier delivery? Like a collection receipt? If not, write them a letter, send by recorded delivery, and state that the item was collected and that this is the end of the matter. They're almost certainly incompetent rather than malicious, so if there's another screw up you can refer them to the letter and then ignore any further correspondence.