4 ms·

My understanding in the UK is that if someone sends you unsolicited goods and then tries to bill you, it's yours to keep. But this doesn't apply to things sent

by jbb67 9y ago

My understanding in the UK is that if someone sends you unsolicited goods and then tries to bill you, it's yours to keep. But this doesn't apply to things sent to you by mistake, which certainly seems to be the case here. You are expected to return the good to the sender at their expense. Although you are expected to facilitate returning it, I doubt any court would look favourably on a company taking you to court for failing to jump through their hoops.

headmelted 9y ago
This is my understanding, too. Obviously I'd have preferred to keep it if they'd let me, but if they hadn't freaked me out with talk of legal action and been happy to say something to the effect of get it back to us within (e.g.) 30 days, I could've organised to post it at a weekend I wasn't working. I couldn't include everything in the whole exchange in the article, but they did suggest collecting it from a place of work - but I don't have one, just my client's site, which isn't an option for that, which was explained. In any case the courier has now collected the Switch, so at least I should be able to put it behind me.
- cultvoid 9y ago
  Have you kept a record of the courier delivery? Like a collection receipt? If not, write them a letter, send by recorded delivery, and state that the item was collected and that this is the end of the matter. They're almost certainly incompetent rather than malicious, so if there's another screw up you can refer them to the letter and then ignore any further correspondence.
gambiting 9y ago
Yeah, it's all about good faith though. I've this happen to me with Corsair - their really expensive keyboard had a problem so they shipped out a replacement for me, and then 3 days later....another one arrived. I let them know and A) they were extremely apologetic for the inconvenience B) they arranged a courier to pick up the second keyboard when it suited me. Totally different approach to what Nintendo is doing.
strathmeyer 9y ago
Why not? Mistakes are unsolicited.

by jbb67 9y ago

headmelted 9y ago

This is my understanding, too. Obviously I'd have preferred to keep it if they'd let me, but if they hadn't freaked me out with talk of legal action and been happy to say something to the effect of get it back to us within (e.g.) 30 days, I could've organised to post it at a weekend I wasn't working. I couldn't include everything in the whole exchange in the article, but they did suggest collecting it from a place of work - but I don't have one, just my client's site, which isn't an option for that, which was explained. In any case the courier has now collected the Switch, so at least I should be able to put it behind me.

cultvoid 9y ago
Have you kept a record of the courier delivery? Like a collection receipt? If not, write them a letter, send by recorded delivery, and state that the item was collected and that this is the end of the matter. They're almost certainly incompetent rather than malicious, so if there's another screw up you can refer them to the letter and then ignore any further correspondence.

gambiting 9y ago

Yeah, it's all about good faith though. I've this happen to me with Corsair - their really expensive keyboard had a problem so they shipped out a replacement for me, and then 3 days later....another one arrived. I let them know and A) they were extremely apologetic for the inconvenience B) they arranged a courier to pick up the second keyboard when it suited me. Totally different approach to what Nintendo is doing.

strathmeyer 9y ago

Why not? Mistakes are unsolicited.