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Looks like you're right. >Q. Am I obligated to return or pay for merchandise I never ordered? >A. No. If you receive merchandise that you didn’t order, you ha
by kissickas 9y ago
Looks like you're right.
>Q. Am I obligated to return or pay for merchandise I never ordered?
>A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.
https://www.consumer.ftc.gov/articles/0181-unordered-merchandise https://www.consumer.ftc.gov/articles/0181-unordered-merchan...
- bencollier49 9y agoI don't think the FTC cover the UK.
- mathgeek 9y agoIt took ten seconds to Google the UK equivalent, and it seems to be the same rule. Unsolicited goods, which are defined the same as the FTC' s definition, seem to be treated the same: https://www.saga.co.uk/magazine/money/spending/consumer-rights/can-i-keep-goods-delivered-to-me-by-mistake https://www.saga.co.uk/magazine/money/spending/consumer-righ...
- bencollier49 9y agoRead further and you'll see that if they're sent by accident you're obligated to arrange their return at no personal expense.
- dx034 9y agoBut that means that they cannot force you to stay home waiting for a courier. He could've asked them for a return label to send it back. Refusing to stay at home for a day because of that is valid as it should constitute a personal expense (no lawyer).
- bencollier49 9y agoYeah, threatening him with legal action was absurd.
- gambiting 9y agoYep. He could have said "I'm only available to hand over the parcel to a courier on Saturdays 9am-5pm or during week days between the hours of 6pm and 9pm" and they have to figure out how to collect it in those hours - it's their problem essentially. And if they did take him to court they wouldn't have a leg to stand on, since he has shown willingness to return the item.
- kissickas 9y agoThe comment I was replying to was talking about the US.
- woof 9y agoGuess you missed the important part: "Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment."
- bencollier49 9y agoUS federal laws don't apply to the UK. The same thing is true in the UK, but demanding the return of mis-mailed goods is allowed in UK law.