> More informed purchases because people buy stuff online where it's easier to compare reviews. And then get shipped a knock-off product that doesn't do what t

> More informed purchases because people buy stuff online where it's easier to compare reviews. And then get shipped a knock-off product that doesn't do what the customer needs. Or spending hours sorting through endlessly scrolling pages of choices, taking hours longer than just walking down store aisle. Online shopping has some benefits, and also some serious drawbacks.