4 ms·

Umm, is this actually happening though? Teh linked forum post is just speculation and then a bunch of people freaking out...

y7 9y ago
According to a Reddit user [1] they sent the following email to all device owners: --- Dear [...], This is an important update regarding your Harmony Link. On March 16, 2018, Logitech will discontinue service and support for Harmony Link. Your Harmony Link will no longer function after this date. Although your Harmony Link is no longer under warranty, we are offering you a 35% discount on a new Harmony Hub. Harmony Hub offers app-based remote control features similar to Harmony Link, but with the added benefit of the ability to control many popular connected home devices. To receive your discounted Harmony Hub, go to logitech.com, add Harmony Hub to your cart, and use your personal one-time promotional code [...] during checkout. Thank you for being a Logitech customer and we hope you will take advantage of this offer to upgrade to a new Harmony Hub.If you have any questions or concerns about Harmony Link, please email the Harmony customer care team. Regards, Logitech Harmony Team --- 1: https://www.reddit.com/r/technology/comments/7bg8gi/logitech_is_killing_all_logitech_harmony_link/dpi31yu/ https://www.reddit.com/r/technology/comments/7bg8gi/logitech...
- sstorie 9y ago
  Welp, that's pretty shitty then!
  - goldenkey 9y ago
    Also pretty ballsy and borderline consumer fraud... With no tradein, they are effectively walking a legal tight rope.
- apple4ever 9y ago
  Damn. That's a shitty way to do it. The better way would be to give them a two year notice, with the discount. By the end, most people would probably have upgraded.
  - danesparza 9y ago
    "By the end, most people would probably have upgraded.". Or switched to a different product. IoT products shouldn't depend on the cloud -- or they should explicitly indicate a certain number of years of support based on the purchase date (so the customer knows what they're signing up for)
- fencepost 9y ago
  According to other posts on that thread, they were also clearancing them in the past few months with a 3-month warranty, so you could purchase one and have it work for < 1 year before it turned into a 35% discount on another Logitech purchase. Frankly that seems scummier than just EOL/EOS of the product.
- ryandrake 9y ago
  So they write "We're bricking the device you paid for, but hey, why not pay for another one from us?" What kind of idiot would accept this offer?
mynameisvlad 9y ago
If you click "Show More" in the thread, you'll also find a reply from a Logitech representative.

y7 9y ago

According to a Reddit user [1] they sent the following email to all device owners: --- Dear [...], This is an important update regarding your Harmony Link. On March 16, 2018, Logitech will discontinue service and support for Harmony Link. Your Harmony Link will no longer function after this date. Although your Harmony Link is no longer under warranty, we are offering you a 35% discount on a new Harmony Hub. Harmony Hub offers app-based remote control features similar to Harmony Link, but with the added benefit of the ability to control many popular connected home devices. To receive your discounted Harmony Hub, go to logitech.com, add Harmony Hub to your cart, and use your personal one-time promotional code [...] during checkout. Thank you for being a Logitech customer and we hope you will take advantage of this offer to upgrade to a new Harmony Hub.If you have any questions or concerns about Harmony Link, please email the Harmony customer care team. Regards, Logitech Harmony Team --- 1: https://www.reddit.com/r/technology/comments/7bg8gi/logitech_is_killing_all_logitech_harmony_link/dpi31yu/ https://www.reddit.com/r/technology/comments/7bg8gi/logitech...

sstorie 9y ago
Welp, that's pretty shitty then!
- goldenkey 9y ago
  Also pretty ballsy and borderline consumer fraud... With no tradein, they are effectively walking a legal tight rope.
apple4ever 9y ago
Damn. That's a shitty way to do it. The better way would be to give them a two year notice, with the discount. By the end, most people would probably have upgraded.
- danesparza 9y ago
  "By the end, most people would probably have upgraded.". Or switched to a different product. IoT products shouldn't depend on the cloud -- or they should explicitly indicate a certain number of years of support based on the purchase date (so the customer knows what they're signing up for)
fencepost 9y ago
According to other posts on that thread, they were also clearancing them in the past few months with a 3-month warranty, so you could purchase one and have it work for < 1 year before it turned into a 35% discount on another Logitech purchase. Frankly that seems scummier than just EOL/EOS of the product.
ryandrake 9y ago
So they write "We're bricking the device you paid for, but hey, why not pay for another one from us?" What kind of idiot would accept this offer?

mynameisvlad 9y ago

If you click "Show More" in the thread, you'll also find a reply from a Logitech representative.