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I simply cannot agree with the take that making things easier to use "neuters" them. Enabling people to actually use these things makes them more powerful, not

I simply cannot agree with the take that making things easier to use "neuters" them. Enabling people to actually use these things makes them more powerful, not less. I think far too often, people get caught up with the false machismo of, "This is hard to use, yet I can use it, so I'm a badass and you're not."

fusiongyro 9y ago
I agree with you about false machismo. I'm trying not to say that hard-to-use tools are essentially good. I am saying that some essentially good tools are not very new-user-friendly, and that worrying excessively about the new-user experience has been detrimental overall. One reason for that is the "new user experience" for a more powerful system will imply learning some things that are not directly relevant to whatever problem you are trying to solve. Excel worksheets, layers in Illustrator, "command mode" in vi and Blender, etc., are more like gas/brake pedals than they are like "do you want directions to this destination?" I don't see how you can avoid thrusting some learning on new users of a powerful system. Powerful systems are going to have powerful metaphors that are probably not totally intuitive at first. You can do more stuff with Illustrator than Omnigraffle. It's a more powerful tool. That brings with it a longer or steeper learning curve. But, if you just want to make a few charts, Omnigraffle is easier to use. I do feel that, over time, we have become very gun-shy about making complex applications that have richer models like this though, preferring to make applications with simpler UX that aim directly at smaller problems. And I think this is partly because UX is more straightforward for smaller problems.
tluyben2 9y ago
But that depends on easier for whom; the issue is that is a system is very easy for beginners it will be crap as an expert and vice versa. This is the reason a lot of applications used to have a beginner/expert mode switch. When I use a mobile app, it is usually beginner only, so every time I have to go through the same steps and explanation wizards. I don't want that; most of these things, for experts, would be one form while for beginners they are 20+ pages. Literally. Error messages are very generic and are passed immediately to support (more work, more time for an expert who probably would understand the real error). Nothing wrong with that but it is not easier to use for me once I am an expert; it is harder and more annoying. I would like expert mode in many apps.

fusiongyro 9y ago

I agree with you about false machismo. I'm trying not to say that hard-to-use tools are essentially good. I am saying that some essentially good tools are not very new-user-friendly, and that worrying excessively about the new-user experience has been detrimental overall. One reason for that is the "new user experience" for a more powerful system will imply learning some things that are not directly relevant to whatever problem you are trying to solve. Excel worksheets, layers in Illustrator, "command mode" in vi and Blender, etc., are more like gas/brake pedals than they are like "do you want directions to this destination?" I don't see how you can avoid thrusting some learning on new users of a powerful system. Powerful systems are going to have powerful metaphors that are probably not totally intuitive at first. You can do more stuff with Illustrator than Omnigraffle. It's a more powerful tool. That brings with it a longer or steeper learning curve. But, if you just want to make a few charts, Omnigraffle is easier to use. I do feel that, over time, we have become very gun-shy about making complex applications that have richer models like this though, preferring to make applications with simpler UX that aim directly at smaller problems. And I think this is partly because UX is more straightforward for smaller problems.

tluyben2 9y ago

But that depends on easier for whom; the issue is that is a system is very easy for beginners it will be crap as an expert and vice versa. This is the reason a lot of applications used to have a beginner/expert mode switch. When I use a mobile app, it is usually beginner only, so every time I have to go through the same steps and explanation wizards. I don't want that; most of these things, for experts, would be one form while for beginners they are 20+ pages. Literally. Error messages are very generic and are passed immediately to support (more work, more time for an expert who probably would understand the real error). Nothing wrong with that but it is not easier to use for me once I am an expert; it is harder and more annoying. I would like expert mode in many apps.