Paying to receive calls is annoying at first blush, but it does have at least one benefit: you're far more callable. With other systems, low level employees at

Paying to receive calls is annoying at first blush, but it does have at least one benefit: you're far more callable. With other systems, low level employees at many businesses simply won't be able to. (I've seen this first hand in Australia and Mexico.) This is likely penny-wise, pound-foolish on the part of those businesses, but no less real for that. Having to pay to receive SMSes, on the other hand, is hard to justify. Just remember that complex systems emerge as often as they're created upfront, and you'll feel better about it all.