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You can't book through Google Flights, it's just a search engine.
by JshWright 9y ago
You can't book through Google Flights, it's just a search engine.
- KozmoNau7 9y agoEverything was handled though Google Flights, only the final payment page was Lufthansa. On that page, information about checked luggage was not available, only the ticket type in very small print. We had to manually look up what each different ticket type meant, and manually select additional luggage for the return flight, based on information we gleaned from a completely separate Google search. Trust me on this, I went through it only yesterday. Online flight booking is one huge dark pattern.
- JshWright 9y agoRight, so you booked the flights through Luftansa, not Google Flights. Google Flights helped you search for the flights you wanted, but then linked you to Luftansa's page to actually book them.
- KozmoNau7 9y agoGoogle Flights labeled the flights as simply "economy", strongly giving the impression that both flights were on the same class of ticket, instead of providing a very important detail, namely that the return ticket was a lower class. This is very important information when booking a flight, to give your customers the correct price, and they got it wrong.