I tried to use AirBnB twice (for the same stay!) First one the host cancelled my confirmed booking a day before we arrived because they had some family emergen

I tried to use AirBnB twice (for the same stay!) First one the host cancelled my confirmed booking a day before we arrived because they had some family emergency or something. Airbnb agreed that the host cancelled the booking and refunded the charge on my card. I found another place, they charged my card and then said "oh please add your Facebook info so we can confirm your booking". I don't use Facebook. Their support suggested I could "just make a video explaining who you are and why you want this place " and upload it for the host to consider. Fuck you, fuck you very much. When I finally got ahold of a person on the phone (I had to call international to get them) they claimed they couldn't speed up my card charge cancelation "because the bank doesn't believe we want to refund your money". No - you're just a bunch of shits who won't accept that banks have specific practices to handle same-day credit card refunds - otherwise you wait for the charge hold to "time out" without being claimed. Never again.