4 ms·
> At the end of my stay we agreed an extension of a few weeks but outside of Airbnb. You should not have done this. I know it is tempting because Airbnb fees a
by shakkhar 9y ago
> At the end of my stay we agreed an extension of a few weeks but outside of Airbnb.
You should not have done this. I know it is tempting because Airbnb fees are so high, but don't do it in the future.
As for the question in your title - yes I did have dispute resolved by Airbnb. During my last UK trip there was a dispute with one of the hosts, so I had to leave early. The host refused to refund, but I called Airbnb and they promptly gave me a refund for the remaining days. No problem whatsoever.
Give them a call, send them the "offensive and questionable" messages on Whatsapp and ask for the review to be removed. It might take a while to get hold of a real human on the other end, but once you do it should not be difficult if you have a case.
- dazc 9y agoI understand I should not have done this but my point was that the damaging review has nothing to do with my 10 day 'official stay'. The appt was available to rent locally via the same agent. From my point of view, I wasn't breaking any terms since my airbnb stay had ended. The malicious review is part of a story the agent is telling the owner so he doesn't look bad. The dispute arose from the money he was adding for himself - the owner likely knew nothing about this. I have asked airbnb not to publish the review, I haven't asked them to do anything else.