I had a pretty terrible experience with AirBnB the last time I went to California. Place was nothing like the pictures, dirty, and I rented the entire apartmen

I had a pretty terrible experience with AirBnB the last time I went to California. Place was nothing like the pictures, dirty, and I rented the entire apartment but was told that their roommate may stop by unexpectedly for his things. To top it all off I had to go lie to their housing office to get a key to the apartment and leave behind collateral. Thankfully AirBnB was able to refund me 100% and I went and found a hotel for the week. I guess it was easier for them because the renter in this case already agreed to refund me when I discussed it with them though. I can't imagine how hard it'd be for Airbnb to figure out who was right/wrong otherwise.